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Using The Issues Module
Using The Issues Module
Updated over a week ago

Overview

Creating an issue

Locate your project from either the sidebar or from the home screen

Click into the project and click an issues

Create an issue from the Detail view

  1. To start creating a new issue, click the green "+" icon located in the top navigation bar of the software interface.

  2. Assign a clear and concise title to the issue, making it easy for team members to understand the subject.

  3. Provide a detailed description of the issue, including any relevant background information and steps to reproduce it.

  4. Choose the current status of the issue (e.g., Open, In Progress, Resolved) from the dropdown menu.

  5. Add relevant tags to the issue, such as the associated project, component, or priority level, to help categorize and filter issues.

  6. Assign an impact score to the issue, ranging from 1 (lowest) to 100 (highest), to indicate the severity or importance of the issue.

  7. Set a response status for the issue, such as "Waiting for Review," "Under Investigation," or "Action Required."

  8. Include the resolution details, outlining the steps taken or planned to address the issue.

  9. Specify the date when the issue was resolved or when it is expected to be resolved.

  10. If applicable, identify and enter the root cause of the issue to help prevent similar issues from arising in the future.

  11. To save the issue and add it to the issue tracker, click the "Save issue" button in the top navigation bar.

Create an issue from the Grid view

  1. To begin creating a new issue, click on the first empty cell under the "Name" header in the grid.

  2. Assign a clear and concise name to the issue.

  3. Provide a detailed description of the issue.

  4. Choose the issue's current state from the dropdown menu.

  5. Add relevant tags to the issue for categorization purposes.

  6. Assign an impact score to the issue, ranging from 1 (lowest) to 100 (highest), to indicate its importance or severity.

  7. Set a response status for the issue, such as "Waiting for Review," "Under Investigation," or "Action Required."

  8. Include the resolution details, describing the steps taken or planned to address the issue.

  9. Specify the date when the issue was resolved or when it is expected to be resolved.

  10. If applicable, identify and enter the root cause of the issue to help prevent similar issues from occurring in the future.

  11. To save the issue, click outside of the grid, press the "Enter" key, or select another issue in the grid view.

The grid will save automatically when you click off of the issue or grid

Editing your issue details

On the home screen:

  1. Browse the grid to find the project containing the issue you want to edit.

  2. Click on the project to access the project overview module.

  3. Locate the issue section on the sidebar or tab navigation at the bottom and identify the specific issue you want to update.

  4. Click on the issue to view its details.

  5. Click on the desired field within the issue details that you wish to modify.

  6. Make the necessary changes to the field.

  7. To save the changes, either click outside of the field or click into another field. The changes will be automatically saved.

Deleting an issue

To delete an issue associated with a project in RAIDLOG.com, follow these steps:

  1. Locate the project you want to delete the issue from in the sidebar.

  2. Click on the project from the list to access the project details.

  3. Click on the "Issues" tab to view the list of issues associated with the project.

  4. Locate and click on the issue you wish to delete.

  5. In the top navigation bar, click on the three dots icon.

  6. Select "Delete" from the dropdown menu.

  7. A confirmation prompt will appear, warning that the issue and its associated information will be deleted.

  8. Click the orange "Delete" button to confirm the deletion of the issue.

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